May 15, 20 chegg book rental return policy satisfaction guarantee. Chegg may change this policy at any time, and the change will take effect immediately for any book rented on or after the date of the change, so please check the websites regularly for the most recent return terms. If you cancel within 14 days of placing your order, you will get your money back. Return instructions place all of your books and the packing slip in the box 1. To return a textbook and get a refund, you have to return the books within 30 days of the original order date. For how long can i try the chegg services for free. In order to request a return, simply use this form and you will see an option to message the seller of your item to request the return. You will be required to buy or acquire the same copy of a book if you damage it. When youre done with the text, simply sign into your account on chegg. Textbook rental prices from chegg can save student up to 90% off.
Purchases made by credit card within the campus store will be credited back to the same account number. Glad someone went ahead and explained this process. I am extremely grateful for their compassion and flexibility and will use them again. This may occur, for example, if you return a book that has been damaged beyond repair and you are charged for a replacement book, or if you return the wrong book, or if you send the wrong book under chegg s buyback program or send a book under the buyback program outside of the programs time limits. Blurb does not provide the ability for users to cancel orders or obtain refunds for, or to receive replacements of, ebooks including pdf books. But chegg will probably buy it back from you for a better price than your college bookstore. Jan 07, 2017 on october 30th, 2017, gethumandirtbik2 reported to gethuman that they were having an issue with chegg and needed to get in touch. Students who drop a class have until the final day of the drop period to return their textbooks and must sign the adddrop textbook return honor form. From here you can select the order, choose return, and follow the instructions. The chegg satisfaction guarantee allows the student to return the book within 21 days for a full refund if they are dissatisfied with the product or find that it is not needed. A fee will be charged to the credit card on file of any customer returning a damaged book and the book will not be returned to you.
Decide to drop a class and now you wanna drop the book. Save up to 90% off on textbooks by renting instead of purchasing books at chegg. Return shipping is free when you use the ups shipping label provided. As a user of this website you acknowledge that you are using it. Chegg did your professor change your book on you last. With the chegg ereader you can study anytime and anywhere by.
Chegg offers a number of textbooks for rent at a much lower price than buying. And if you spot any issues with our how do i return the wrong book back to chegg. For rented books being returned rental returns are not eligible for a refund. For semesterlong rentals, we may extend your rental period by an additional 15 days and charge you the applicable 15day extension fee for the textbook. Of course, tape the ups label securely to the box when you ship your books back. Also, chegg provides free return shipping for books you wish to sell to chegg. Marketplace returns are at the discretion of the seller. A penalty is assessed for rental returns received in the warehouse more. When i worked at chegg it was our number one support question and every year we changed t. Books in new, resalable condition may be returned within 14 days from the start of the term suny empire online, school for graduate studies, etc. This makes sense, if youve lost the book and cant return it. When you rent textbooks from chegg, can you can save yourself money versus buying the books.
Click here to tweet, chat or call our chegg customer service team and get help for any service from textbooks to chegg study. After thousands of chegg customers came to gethuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. If you are not satisfied with the book you receive, you can return it for a refund within 30 days for semesterlong rentals or 15 days for monthly 30, 60 or 90 day rentals. Click the return selected books button to generate a prepaid ups shipping label. If you have purchased or rented a digital or physical textbook from chegg and need to return it, just log in to your account on the chegg. To return your rented book s you will need to print your prepaid shipping label, place all of the books you wish to return in a box, slap the return label on the box, and drop off the box at ups before your due date.
Rentu has not provided return and refund policies for display on amazon. Demand for the companys products probability of this rate of return if demand occurring this demand occurs 24% 12 weak 0. The sellers address and contact information can be found on the packing slip. The idea of returning textbooks may seem like such a hassle but it really isnt. Find an extensive collection of textbook rentals online at chegg. You can sell your gently used books back to chegg once youre done using them. In addition, eligible items purchased on can be returned at a participating physical store location. This means that account holders can return a book within 21 days for any reason. Chegg coupons free trial of study free shipping on books. If you have other problems or questions and you cant find the solution here, please let us know. May 17, 2014 return instructions place all of your books and the packing slip in the box 1. Bring the books to the service desk in the textbook department at 711 state street for a full refund. If you ever wondered how you can return textbooks that you have rented from chegg, please contact them directly so they can start to process your request. Blurb ebooks including pdf books are not subject to the above cancellation policy or the return policy for printed books.
You must return your book directly to the authorized seller from whom you purchased it. Chegg gives you free access to the digital version of your textbook for 14 days from your order date. True to its promise of hasslefree returns, chegg lets students return their books for free. Just watch the video, throw those books into a box. May 08, 2016 you go to the site and print a return label free shipping back. When you rent your book, you will be given a due date for returning the book. Textbook refund policy front range community college. Textbook return policy bookstore suny empire state college. At the end of the semester you can keep your book for a small fee, send it back using the prepaid shipping label and you can highlight in the books as you are using them. Return shipping is calculated as equal to original shipping cost and when refundable, is added to the refund upon return receipt of the book by the seller. Please contact rentu to request a refund or get information about policies that may apply. You cant return a bought book to chegg after the first 21 days.
That label determines how the box gets processed at the chegg. The fee will be assessed at the discretion of knetbooks and may up to the replacement fee of the book. Finding ways to study faster and smarter is the key to productivity and better grades. When returning a book early using the prepaid label, the return shipping costs are covered by chegg. Book return policy and authorization request form redshelfetextbook policy at bottom of page what can be returned. Vitalsource bookshelf is the worlds leading platform for distributing, accessing, consuming, and engaging with digital textbooks and course materials. Package up the textbook you wish to return, including the packaging slip. How do i return a book to chegg where are my books. Here are just a few examples of the types of questions we were being asked or problems reported by users like you. The information below is in regards to renting textbooks directly from. At the end of your rental period, you can ship back texts using the prepaid shipping label included in your order. Students may return textbooks to the rmc campus store by the end of the third day of the term. Terms of use textbook rental rent textbooks knetbooks.
For information about discounted chegg rentals with cengage. Shop textbook rentals and get free shipping on every order. Use the money you saved renting textbooks to have a pizza party, fill up your gas tank or buy groceries. Affix the return label to the top of the box take the package to a ups store, ups drop box, ups customer care center, ups alliances office depot or staples or authorized shipping outlet near you. They will provide refund however you will have to pay for the shipping. Student life is extremely busy and you are always short on time. Purchases made by cash or check will be refunded in the form of a check. You will also be given the return date when you are due to send your book back to chegg. You may print your return shipping label by logging into your account. For a full refund, you can return a textbook within 21 days from the day you placed your order. Select the check boxes for the rental that you wish to return.
You can return most items purchased at an amazon physical store for a full refund within 30 days of purchase. The issue was classified by gethumanerinpu at the time as a verification status problem, and was later reported to be fixed on november 16th, 2017. It is the smarter way to student and it is transforming the way millions of students learn by reconnecting the link between learning and earning through tools and services that support. Books and other items should be packaged appropriately to keep them from being damaged during shipping.
Regular paper is fine, both for the ups label and the packing slip that you throw inside the box. Go to the chegg website, click in the buyback button and enter the isbn to see what theyll give you for it. Your book is returned as of the date that you drop off your book, properly packaged and labeled, with ups for delivery to chegg. Apply the return shipping label and take the shipment to the carrier listed on your return label. To return your rented books you will need to print your prepaid shipping label, place all of the books you wish to return in a box, slap the return label on the box, and drop off the box at ups before your due date. Chegg will make a deduction from the fee you had already paid when you. About incorrect or missing items from amazon fresh orders. Books that are in less than new condition may not be refunded at used book value. Will my textbook include the cd, codes, and other supplementary materials.
Print out the packaging slip and return shipping label. Apr 17, 2020 the chegg book return process couldnt be simpler. We are writing new step by step guides every day for problems like this. See rental terms and conditions for more on initial return window and refund policy. To receive a refund, you must return your item directly to the bookseller within 30 days of the estimated delivery date and in the same condition you received it in.
Chegg books are often 90% off the regular retail prices of new textbooks and come with a 21day hasslefree return policy and a 4week free trial of chegg study. The issue was classified by gethumandirtbik2 at the time as a complaint problem, and was later reported to be fixed on november 10th, 2017. On october 30th, 2017, gethumandirtbik2 reported to gethuman that they were having an issue with chegg and needed to get in touch. Chegg offers the option to return any rentals within 21 days of your order for any reason, which is a great feature in case you drop or cancel a class. Rules and guidelines for renting with chegg com textbooks.
We have a 21 day any reason guarantee policy so send that unwanted book back to us within 21 days of placing your order for a refund. They also offer a selection of etextbooks, which can be rented to save you time and money. Chegg book rental return policy satisfaction guarantee. Summer semester return date varies depending on course length. We are not responsible for books returned to the wrong seller. Whether youre in the market for a romance novel or a textbook for your science class, being able to rent books instead of buy will save you a ton of money. Returns accepted within 30 days from the date of purchase. Rent remote sensing 4th edition by sabins ebook 9781478645054 and save up to 80% on online textbooks at chegg. Overview chegg is the leading studentfirst interconnected learning platform, which is ondemand, adaptive, personalized, and backed up by a network of human help. The website is an awesome resource for textbooks, tutoring, homework assistance and other student services.
You will receive your book within seven to ten days. Request a meeting we invite institutional investors to meet with our management team. Guide how to rent your textbooks for free from amazon. New books must be in their original condition, no marks, highlights or damage. If the rented textbook you return to us is not postmarked on or before the textbooks due date, we may in our sole discretion automatically extend your rental period. Learn more about the benefits of chegg s textbook rental service and the reason students have collectively over the years been able to save over a billion dollars on their textbooks versus the more traditional book shopping options.
May 15, 20 rules and guidelines for renting with chegg com chegg. It is the smarter way to student and it is transforming the way millions of students learn by reconnecting the link between learning and earning through tools and services that. Sep 06, 2012 did your professor change your book on you last minute. This may occur, for example, if you return a book that has been damaged beyond repair and you are charged for a replacement book, or if you return the wrong book, or if you send the wrong book under chegg s buyback program or send a book under the buyback program outside of. Rental return instructions cheap textbook rental source. With proof of a schedule change and original receipt, a full refund will be given in your original form of payment during the first 30 days of classes. Rent textbooks and get 7day free etextbook access while your book ship. You can see the amount and pay the purchase price from your myaccount page. Rentbuy books on chegg save up to 90% on textbooks.
The most common issues with chegg are around customer service. Been doing this for like 3ish years and have saved untold hundreds of dollars. If the label specifies just one book, only use it to send that specific book. You go to the site and print a return label free shipping back. Click on rental book status and all of your unreturned rentals will appear. We have a 21 day any reason guarantee policy so send that unwanted book back to us. If youre not satisfied with the physical book you receive or dont want to keep it, just return the. For books returned as not as described, return shipping amounts are refunded at the booksellers discretion.
Chegg is the leading studentfirst interconnected learning platform, which is ondemand, adaptive, personalized, and backed up by a network of human help. Oct 23, 2015 on october 30th, 2017, gethumanerinpu reported to gethuman that they were having an issue with chegg and needed to get in touch. You have 14 days to return a digital textbook and 21 days to ret. Customer return policy for kenmore major appliances. Send it to the wrong place and it is chancy whether or not you will get credit for the return of the book. Books packaged in shrinkwrap must be returned in original shrinkwrap. Chegg allows customers to sell back old textbooks and use the credit to purchase new books. Alternatively you can just buy and download the ebook, remove the drm and return the book within like a 7 day window. A college bookstore must order books two months before each semester starts. A full refund will be given in your original form of payment if textbooks are returned during the first week of classes with original receipt. To avoid incorrect fees, only rentals listed on the same packing slip should be packaged and returned together. Dec 21, 2011 when you send the book back, you have a return authorization label.
Whether you need to quickly scan a reading before heading to class or want to study in shortbursts throughout the day, the chegg ereader can help you study more efficiently. Did your professor change your book on you last minute. To initiate a return, visit amazons online return center to request a return authorization from the seller. College students have many options when it comes to their required materials for classes. They believe that the number of books that will ultimately be sold for any particular course is related to the number of students registered for the course when the books are ordered. Starting from the order date, you are allowed to return the book in 21 days. I offered to pay the return shipping on the books, but they paid for that, also.
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